Send a deletion request
If you can access the Recovu app, open Settings and choose Request account deletion. This sends a verified request from your signed-in account and hides your open jobs.
If you cannot access the app, email us from an address you can monitor. Include the UK mobile number used with Recovu so we can locate the account. Do not include passwords or one-time verification codes.
Identity verification
We may ask you to verify control of the account's phone number or provide other limited information before deleting data. This protects accounts from unauthorised deletion.
What happens next
- We acknowledge and review the request.
- Open public jobs and contact details are hidden as part of fulfilment.
- We aim to complete a verified request and confirm completion within 30 days.
Data we delete
After we verify your request, we delete:
- Your sign-in account and Recovu profile
- Jobs you posted on Recovu, including pickup and dropoff, vehicle, notes, and the mobile number shown to drivers
- Saved base location linked to your account
- Job alert subscription and alert settings stored for your account
If you use the in-app request, open jobs are removed from the public feed straight away. We aim to finish deleting the items above and confirm within 30 days.
Limited retention
We may retain only information reasonably required for legal obligations, security, fraud prevention, disputes, or to record that the request was completed. Deleted information may remain in routine backups until they are overwritten.
Need help?
Contact info@recovu.co.uk. Recovu is operated by Recovu Ltd, Company Number 15760948, 7 Bell Yard, London, WC2A 2JR.