Terms and Conditions

1. Introduction

Welcome to Recovu. These terms and conditions outline the rules and regulations for the use of Recovu's website and services. By accessing this website and using our services, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not continue to use Recovu's website or services.

If You would like to contact Us or make a complaint about anything contained in the Website, please contact Us using the following details:
Email: info@recovu.co.uk Address: 7 Bell Yard, London, WC2A 2JR and Company Number 15760948 Telephone number: 0207 1234 995.

2. Definitions

• "Recovu": Recovu Ltd, with its registered office at 7 Bell Yard, London, WC2A 2JR and Company Number 15760948 (“Recovu”, “Us”, “We”, or “Our”).
• "Customer": Refers to the individual or entity that books a vehicle recovery service through Recovu.
• "Recovery Agent": Refers to the third-party vehicle recovery companies that Recovu arranges to perform the recovery service.
• "Service": Refers to any services arranged through Recovu.

3. Services Provided

Recovu acts as a booking platform that facilitates vehicle recovery services between customers and third-party recovery providers. We aim to help customers access competitive quotes from providers who have registered on our platform. All services are delivered by third-party providers who are solely responsible for the work carried out.

4. Customer Responsibilities

Customers are responsible for providing accurate information regarding their vehicle recovery needs, including pick-up and drop-off locations, vehicle details, and any special requirements. Customers must ensure that the vehicle is accessible and in a condition suitable for recovery. Customers are responsible for ensuring that their vehicle is adequately insured during the recovery process. Customers are solely responsible for verifying that any provider selected meets their specific recovery needs and insurance requirements.

By booking through Recovu, customers acknowledge and agree that:

• They are contracting directly with the third-party provider
• Recovu is not a party to the service contract
• They accept full responsibility for verifying provider credentials and insurance
• They use the platform and engage providers at their own risk

5. Booking and Payment

All bookings are subject to confirmation. Recovu facilitates payment collection on behalf of the recovery provider and may collect a deposit at the time of booking. The remaining balance is typically paid after the service is completed, as communicated during the booking process.

6. Cancellation and Refund Policy

Customers may cancel their bookings in accordance with our cancellation policy. However, please note that the deposit paid at the time of booking is non-refundable if the customer cancels the service. Additionally, customers may be liable for additional fees if the cancellation occurs with late notice, depending on the costs incurred by the recovery provider. Cancellation fees reflect time and costs incurred by the third-party provider and are not determined by Recovu.

Refunds, if applicable, will be processed according to the terms specified at the time of booking.

7. Liability and Disclaimers

Recovu is a booking platform only and does not provide vehicle recovery services. All recovery services are performed by independent third-party contractors.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECOVU EXPRESSLY DISCLAIMS ALL LIABILITY FOR:

• Any acts, omissions, negligence, or conduct of third-party recovery providers
• Any damage to, loss of, or theft of vehicles or property during recovery
• Any personal injury or death arising from recovery services
• Any failure, delay, or quality issues with recovery services
• The accuracy, validity, or adequacy of provider insurance coverage

Recovu's total liability for any claim related to use of the platform is limited to the lesser of (a) the booking fee paid to Recovu, or (b) £100.

All claims must be made directly against the recovery provider who performed the service.

8. Third-Party Recovery Agents

Recovu engages third-party recovery agents to perform vehicle recovery services. We do not control or guarantee the actions, performance, or conduct of these recovery agents. Any agreements or contracts entered into between the customer and the recovery agent are separate from Recovu's terms and conditions. Any contractual relationship regarding service execution is between the customer and the recovery provider.

9. Insurance

Recovu is a vehicle recovery booking platform. Recovery services are fulfilled by third-party providers who are independent contractors.

All recovery providers on our platform self-certify that they maintain appropriate insurance and legal cover for recovery operations. However, Recovu does not verify, validate, or guarantee insurance coverage. Recovu makes no representations or warranties regarding the adequacy, validity, or existence of any provider's insurance.

Customers are solely responsible for verifying insurance details directly with their chosen provider before service begins if they have specific coverage requirements. All claims for damage, loss, or injury must be made directly to the provider's insurer.

Vehicle recovery involves inherent risks including but not limited to stone chips from road debris, weather-related effects, and mechanical issues. As a booking platform, Recovu has no liability for any damage, loss, injury, or claims arising from recovery services. Customers use the platform and engage providers entirely at their own risk.

10. Force Majeure

Recovu shall not be liable for any failure or delay in performing our obligations under these terms and conditions due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, strikes, or governmental actions.

11. Indemnification

Customers agree to indemnify and hold Recovu harmless from any claims, damages, losses, or expenses arising out of or related to their use of our services, including but not limited to any breach of these terms and conditions.

12. Consumer Rights

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded by law. These terms do not affect your statutory rights as a consumer.

However, these statutory rights apply only to Recovu's operation of the booking platform itself. They do not extend to the recovery services performed by third-party providers, which are subject to separate contracts between you and the provider.

13. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Recovu operates. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

14. Changes to Terms and Conditions

Recovu reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review the terms and conditions regularly to stay informed of any updates.