Terms and Conditions

1. Introduction

Welcome to Recovu. These terms and conditions outline the rules and regulations for the use of Recovu's website and services. By accessing this website and using our services, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not continue to use Recovu's website or services.

If You would like to contact Us or make a complaint about anything contained in the Website, please contact Us using the following details:
Email: info@recovu.co.uk Address: 7 Bell Yard, London, WC2A 2JR and Company Number 15760948 Telephone number: 0207 1234 995.

2. Definitions

• "Recovu": Recovu Ltd, with its registered office at 7 Bell Yard, London, WC2A 2JR and Company Number 15760948 (“Recovu”, “Us”, “We”, or “Our”).
• "Customer": Refers to the individual or entity that books a vehicle recovery service through Recovu.
• "Recovery Agent": Refers to the third-party vehicle recovery companies that Recovu arranges to perform the recovery service.
• "Service": Refers to any services arranged through Recovu.

3. Services Provided

Recovu acts as a booking platform that facilitates vehicle recovery services between customers and third-party recovery providers. We aim to help customers access competitive quotes from providers in our trusted network. While we strive to list providers known for professionalism and reliability, all services are delivered by third-party providers who are solely responsible for the work carried out.

4. Customer Responsibilities

Customers are responsible for providing accurate information regarding their vehicle recovery needs, including pick-up and drop-off locations, vehicle details, and any special requirements. Customers must ensure that the vehicle is accessible and in a condition suitable for recovery. Customers are responsible for ensuring that their vehicle is adequately insured during the recovery process. Customers are solely responsible for verifying that any provider selected meets their specific recovery needs and insurance requirements.

5. Booking and Payment

All bookings are subject to confirmation. Recovu facilitates payment collection on behalf of the recovery provider and may collect a deposit at the time of booking. The remaining balance is typically paid after the service is completed, as communicated during the booking process.

6. Cancellation and Refund Policy

Customers may cancel their bookings in accordance with our cancellation policy. However, please note that the deposit paid at the time of booking is non-refundable if the customer cancels the service. Additionally, customers may be liable for additional fees if the cancellation occurs with late notice, depending on the costs incurred by the recovery provider. Cancellation fees reflect time and costs incurred by the third-party provider and are not determined by Recovu.

Refunds, if applicable, will be processed according to the terms specified at the time of booking.

7. Liability and Disclaimers

Recovu is not a vehicle recovery company and does not provide recovery services. We operate as a booking platform to connect customers with independent, third-party recovery providers. Recovu is not liable for any damage, loss, or failure in service. Any claims must be made directly with the recovery provider responsible for delivering the service.

8. Third-Party Recovery Agents

Recovu engages third-party recovery agents to perform vehicle recovery services. We do not control or guarantee the actions, performance, or conduct of these recovery agents. Any agreements or contracts entered into between the customer and the recovery agent are separate from Recovu's terms and conditions. Any contractual relationship regarding service execution is between the customer and the recovery provider.

9. Insurance

Recovu does not provide or verify insurance coverage. It is the customer's responsibility to confirm that the recovery provider has appropriate Goods in Transit or other insurance for their needs. Recovu is not responsible for any damage, loss, or uninsured events during the service.

Customers acknowledge that common issues such as minor stone chips from road debris, weather-related damages, or mechanical issues arising during the recovery process are inherent risks. Recovu will not be liable for these or any other damages incurred during the recovery process. All claims related to these issues must be addressed directly with the recovery agent's insurance provider.

10. Force Majeure

Recovu shall not be liable for any failure or delay in performing our obligations under these terms and conditions due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, strikes, or governmental actions.

11. Indemnification

Customers agree to indemnify and hold Recovu harmless from any claims, damages, losses, or expenses arising out of or related to their use of our services, including but not limited to any breach of these terms and conditions.

12. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Recovu operates. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

13. Changes to Terms and Conditions

Recovu reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review the terms and conditions regularly to stay informed of any updates.